1. Who We Are
ProstaCare Health UK Ltd. ("we", "our", or "us") operates the website prostacare.co.uk. For the purposes of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are the Data Controller responsible for your personal information. Our registered address is 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
2. What Personal Data We Collect
We may collect and process the following categories of data:
- Contact Information: Your name, email address, and message details when you submit an enquiry via our contact form.
- Interactive Health Tool Inputs: Responses provided to our online symptom assessment index. These responses are calculated locally in your browser and are not linked to your identifiable identity unless you explicitly submit them.
- Technical & Analytical Data: IP address, browser type and version, device information, operating system, and anonymous usage metrics gathered via cookies.
3. Legal Basis for Processing
Under Article 6 of the UK GDPR, we process your personal data under the following legal bases:
- Legitimate Interests: To operate, maintain, and optimize our educational portal and provide responses to user inquiries.
- Consent: Where you have explicitly opted in, such as accepting non-essential analytics cookies.
- Legal Obligation: To comply with statutory accounting, regulatory, or legal reporting obligations in England & Wales.
4. Data Retention
We retain your contact inquiries for no longer than necessary to fulfill the purpose for which they were submitted (typically up to 12 months for correspondence management). Anonymous analytics records are retained in aggregated form.
5. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may share data strictly with vetted technical service providers (such as hosting infrastructure and security partners) who operate under strict contractual data protection agreements.
6. Your Statutory Data Rights
Under UK data protection law, you have rights including:
- Right of Access: You can request copies of your personal information held by us.
- Right to Rectification: You can request correction of inaccurate information.
- Right to Erasure ("Right to be Forgotten"): You can ask us to erase your personal details in certain circumstances.
- Right to Object: You can object to data processing based on legitimate interests.
To exercise any of these rights, please email our Data Protection Officer at: [email protected].
7. Complaints to the Information Commissioner's Office (ICO)
If you are dissatisfied with our response to any data privacy concern, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or telephone 0303 123 1113.